Q: How do I contact Walkers Shortbread?
You can email us at cs@walkersshortbread.com or call at 1-800-521-0141 (9.00 AM–4.30 PM EST)
Q: Who is your US press contact?
A: The US press contact is:
Markham/Novell Communications, Ltd.
236 Fifth Avenue, Suite 901
New York, NY 10017
Tel: 212-687-1765
Email: mailto:jmarkham@aol.com
Q: What are the shipping policies for Walkers Shortbread orders?
A. Standard Delivery (Ground): Delivery time is 2 to 9 business days after order is processed. For New York metropolitan area delivery is the next business day. Delivery is not available on weekends or holidays. Please allow 24 hours processing time.
2nd Day Air: Delivery time is 2 business days after order is processed. Delivery is not available on weekends of holidays. Please allow 24 hours processing time.
We do not ship to international destinations, P.O. Boxes or U.S. territories (such as Puerto Rico and Guam).
Orders placed online are shipped by UPS. Therefore, if you would like to ship to an APO/FPO address, please contact us at 1-800-521-0141 to place your order with Walkers Shortbread over the phone and we will process it separately through USPS. Shipments to an APO/FPO address cannot be guaranteed to arrive by a specific date.
Orders are shipped within one business day, except holidays. Shipping time depends on the shipping method you choose during checkout. We are not responsible for delivery delays due to weather, insufficient address info, holidays, or carrier complications.
Q: Can I ship to multiple addresses?
A: You can ship to multiple addresses allowing you to send products in your Shopping Cart to more than one shipping address in just one order so you do not need to place separate orders. You can select a different shipping method for each item. Shipping charges will be applied to each recipient address. Follow the instructions below:
1. Place desired items in shopping cart.
2. Proceed to checkout.
3. At the top of the page that lists your order click on "Click here to ship to multiple addresses".
4. Click "Add a new address to address book" if your recipient is not already listed in your address book.
5. Click on "Add a Recipient to Order" until you have enough ship to windows for all your recipients (eg. if you are sending to 6 people, you need 6 ship to windows).
6. Select quantity going to each recipient and select the recipient's name and address from the pull down menu under "Ship To". Enter "0" if a certain item is not to be sent to a recipient.
7. There is a space in each window for a gift message if needed.
8. After you are finished designating each recipients' order, click update and continue to checkout.
9. Review order accuracy and "Proceed to Checkout". Proceed with order as normal.
Q: When I try to checkout, I am asked for CVV2. What is CVV2?
A: CVV2 stands for "Card Verification Value" and is the 3- or 4-digit number on the back of your credit card that is used for verification purposes to prevent fraudulent use of your card.
Q: Is there a maximum amount per order?
A: Currently, you can only place orders on this site up to $500, including shipping. If you would like to place a larger order, please contact Customer Service at cs@walkersshortbread.com or 1-800-521-0141 (9.00 AM–4.30 PM EST).
Q: Is all the product made in Scotland?
A: Yes
Q: What is the shelf life?
A: The shelf life by category for our products is as follows:
- Shortbread, Scottish Cookies, Meringues: 18 months
- Oatcakes, Chocolate Coated Shortbread, Cakes: 15 months
- Catering / Portion Packs: 12 months
- Mincemeat Tarts: 9 months
- Ecclefechan Tarts: 6 months
- Puddings: 2 years
After that the product is not harmful but starts to become stale.
Q: Can I freeze your shortbread?
A: Yes but the shortbread:
- Should be fresh or nearly so before it is subjected to the freezing process.
- Should be frozen quickly and stored in appropriate packaging (e.g. a freezer bag).
- Storage for very long periods is not to be recommended since the product contains fat (i.e. butter) which can deteriorate (onset of rancidity) even at cold store temperatures.
- Warm the Shortbread in the oven (when it's unfrozen) so that it tastes just like fresh from the bakery (not chocolate).
Q: Why is there a nut allergy phrase?
A: The nut allergy phrase is printed on the pack as a precaution. Some nut free shortbreads are baked on the same production lines as shortbread containing nuts and despite cleaning & safety there is still a rare possibility that nut fragments could enter the product. However, we do not use peanuts or their derivatives in any of our products (which is a major contributor to allergic reactions).
Q: What is Sodium Diphosphate?
A: Sodium Diphosphate is a raising agent and is present in baking powder. It is also known as Acid Sodium Pyrophosphate.
Q: What is wheat flour?
A: We use wheat flour that has been milled in the normal way, to give white flour. Whole wheat flour (with bran etc. left in) gives a product with very dark color and somewhat unusual flavor.
Q: Do your products contain trans fats?
A: Walkers shortbread, cookies and oatcakes contain virtually no trans fats (trans fatty acids). However, low levels of trans fats naturally occur in ruminant animals such as cows and sheep and are passed on in their milk and butter. The trans fat per serving is generally zero for each of our products and is stated on each product’s nutritional statement.
Since authentic, high quality shortbread such as ours is made with real butter, it has these naturally occurring trans fats. They are not considered harmful as those formed during artificial hydrogenation and Walkers products do not contain any hydrogenated vegetable oils.
Q: Does the butter in your shortbread contain growth hormones or antibiotics?
A: No
Q: Are Walkers products Kosher?
A: All products are Kosher OUD except Mincemeat Tarts, Plum Puddings and Cakes.
Q: Where can I find more information about planning a trip or vacation to Scotland?
A: The Scottish Tourist Board's official website for North America http://www.toscotland.com/ provides in-depth information about all the fantastic vacation possibilities Scotland has to offer. Here you'll also find information about travelling to Scotland and getting around Scotland when you're there. If you want to book your own accommodation in Scotland, the Scottish Tourist Board operates another website http://www.visitscotland.com/, where you can instantly search and book over 2,000 accommodation providers across Scotland.
Q: Where can I find more information about planning a trip or vacation to the UK?
A: The National Tourism Agency website www.visitbritain.com/us provides an array of information for planning your trip to the UK including destinations, itineraries and deals.
Q: I'm interested in researching my Scottish ancestry. Where can I find the best information resources?
A: There are over 55 million people worldwide of Scots ancestry, most of whom at some point in their life will feel compelled to trace their Scots roots. The official website of Scottish Ancestry is http://www.ancestralscotland.com/, where you can search your clan associations, clan history and start searching for your Scots ancestors—where they lived and worked. The site provides many links to specialist ancestral archives across Scotland and helps those looking to walk in the footsteps of their ancestors start planning a trip to Scotland.