Frequently Asked Questions
Q: How do I contact Walkers Shortbread?
A: cs@walkersshortbread.com or 1-800-521-0141 (9.00 AM–4.30 PM EST)
Q: Who is your US press contact?
A: The US press contact is:
- Markham/Novell Communications, Ltd.
- 211 East 43rd Street
- New York, NY 10017
- Tel: 212-687-1765
- Email: jmarkham@aol.com
Q: What are the shipping policies for Walkers Shortbread orders?
A: Standard Delivery (Ground): 3 to 9 business days after order is processed. For New York Metropolitan Area: next business day.
2nd Day Air: Delivery is not available on weekends or holidays. Please allow 24 hours processing time.
We do not ship to international destinations, P.O. boxes, and U.S. territories (such as Puerto Rico and Guam).
Orders placed online are shipped by UPS. Therefore, if you would like to ship to APO/FPO addresses, please contact us at 1-800-521-0141 to place your order with Walkers Shortbread over the phone and we will process these separately through USPS. Shipments to an APO/FPO address cannot be guaranteed to arrive by a specific date.
Orders are shipped within two (2) business days, except holidays. Shipping time depends on the shipping method you choose during checkout. We are not responsible for delivery delays due to weather, insufficient address info, holidays, or carrier complications
Q: When I try to checkout, I am asked for CVV2. What is CVV2?
A: CVV2 stands for "Card Verification Value" and is the 3- or 4-digit number on the back of your credit card that is used for verification purposes to prevent fraudulent use of your card.
Q: Is there a maximum amount per order?
A: Currently, you can only place orders on this site up to $500, including shipping. If you would like to place a larger order, please contact Customer Service at cs@walkersshortbread.com or 1-800-521-0141 (9.00 AM–4.30 PM EST).
Q: Can I ship to multiple addresses?
A: You may ship to multiple addresses. This allows you to send products in your Shopping Cart to more than one shipping address in just one order. For example, if you would like to send items in your order to two different addresses, simply enter both addresses in your Address Book during Checkout, and select the destination for each item when instructed. You can also select a different shipping method for each item. You do not need to place separate orders.
Q: Is all the product made in Scotland?
A: Yes
Q: What is the shelf life? Is it still good?
A: The shortbreads shelf life is up to 18 months. After that the product is not harmful but starts to become stale.
Q: Can I freeze your shortbread?
A: Yes but the shortbread:
- Should be fresh or nearly so before it is subjected to the freezing process.
- Should be frozen quickly and stored in appropriate packaging (e.g. a freezer bag).
- Storage for very long periods is not to be recommended since the product contains fat (i.e. butter) which can deteriorate (onset of rancidity) even at cold store temperatures.
- Warm the Shortbread in the oven (when it's unfrozen) so that it tastes just like fresh from the bakery (not chocolate).
Q: Why is there a nut allergy phrase?
A: The nut allergy phrase is printed on the pack as a precaution. Some nut free shortbreads are baked on the same production lines as shortbread containing nuts and despite cleaning & safety there is still a rare possibility that nut fragments could enter the product. However, we do not use peanuts or their derivatives in any of our products (which is a major contributor to allergic reactions).
Q: What is Sodium Diphosphate?
A: Sodium Diphosphate is a raising agent and is present in baking powder. It is also known as Acid Sodium Pyrophosphate.
Q: What is wheat flour?
A: We use wheat flour that has been milled in the normal way, to give white flour. Whole wheat flour (with bran etc. left in) gives a product with very dark color and somewhat unusual flavor.
Q: Do your products contain trans fats?
A: Walkers shortbread, cookies and oatcakes contain virtually no trans fats (trans fatty acids). However, low levels of trans fats naturally occur in ruminant animals such as cows and sheep and are passed on in their milk and butter. The trans fat per serving is generally zero for each of our products and is stated on each product’s nutritional statement.
Since authentic, high quality shortbread such as ours is made with real butter, it has these naturally occurring trans fats. They are not considered harmful as those formed during artificial hydrogenation and Walkers products do not contain any hydrogenated vegetable oils.
Q: Does the butter in your shortbread contain growth hormones or antibiotics?
A: No
Q: Are Walkers products Kosher?
A: All products are Kosher OUD except Mincemeat Tarts, Plum Puddings and Cakes.
Q: Where can I find more information about planning a trip or vacation to Scotland?
A: The Scottish Tourist Board's official website for North America www.toscotland.com provides in-depth information about all the fantastic vacation possibilities Scotland has to offer. Here you'll also find information about travelling to Scotland and getting around Scotland when you're there. If you want to book your own accommodation in Scotland, the Scottish Tourist Board operates another website www.visitscotland.com, where you can instantly search and book over 2,000 accommodation providers across Scotland.
Q: Where can I find more information about planning a trip or vacation to the UK?
A: The National Tourism Agency website www.visitbritain.com/us provides an array of information for planning your trip to the UK including destinations, itineraries and deals.
Q: I'm interested in researching my Scottish ancestry. Where can I find the best information resources?
A: There are over 55 million people worldwide of Scots ancestry, most of whom at some point in their life will feel compelled to trace their Scots roots. The official website of Scottish Ancestry is www.ancestralscotland.com, where you can search your clan associations, clan history and start searching for your Scots ancestors—where they lived and worked. The site provides many links to specialist ancestral archives across Scotland and helps those looking to walk in the footsteps of their ancestors start planning a trip to Scotland.